1. Introduction

TLC Marketing Worldwide is committed to protecting the privacy and security of your personal data.

Please read this Privacy Notice and any other privacy notice or fair processing notice we may provide on specific occasions carefully, as it is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

This Privacy Notice has been drafted is in accordance with the relevant laws of the United Kingdom but may be applied to personal information processing activities globally. The processing activities may be more limited in some jurisdictions due to the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the way we process that personal information. In those instances, we may adjust our internal policies and/or practices to adapt to the requirements of local law.

This Privacy Notice supplements the other notices and is not intended to override them.

2. Who we are

TLC Worldwide is made up of different legal entities, details of which can be found here. This privacy notice is issued on behalf of the TLC Worldwide Group so when we mention " TLC Worldwide ", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the TLC Worldwide Group responsible for processing your data. TLC Marketing Worldwide Group Limited is the controller and responsible for this website.

3. Our Contact Details

•  Name: Please contact us via the TLC Worldwide Privacy Team
•  By email: privacy@tlcworldwide.com.
•  By mail: 54 Baker Street, London, W1U 7BU, United Kingdom

4. Our Data Protection Officer (DPO)

We have appointed GRCI Law Limited as our DPO, who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, our privacy practices or how we handle your personal data, please contact our DPO at dpoaas@grcilaw.com. 

5. TLC Worldwide Group Companies

Companies that make up the TLC Worldwide Group are:

•  TLC Marketing Worldwide Group Limited (based in UK)
    Registered office - TLC Marketing Worldwide, 54 Baker Street, London, W1U 7BU, United Kingdom
•  TLC Loyalty Limited (based in Ireland)
•  TLC Marketing Worldwide (Propriety) Ltd. (based in South Africa)
•  TLC Marketing Worldwide (Singapore) PTE Ltd (based in Singapore)
•  TLC Marketing Worldwide Australia & NZ PTY Limited (based in Australia)
•  TLC Marketing Worldwide France & Benelux Sarl (based in France)
•  TLC Marketing Worldwide Germany GmbH (based in Germany)
•  TLC Marketing Worldwide HQ Limited (based in UK)
•  TLC Marketing Worldwide Iberia, S.L. (based in Spain)
•  TLC Marketing Worldwide Italia SRL (based in Italy)
•  TLC Marketing Worldwide Latin America Ltd (based in Brazil)
•  TLC Marketing Worldwide `Middle East DMCC (based in UAE)
•  TLC Marketing Worldwide North America, Inc. (based in USA)
•  TLC Marketing Worldwide Portugal LDA (based in Portugal)
•  TLC Marketing Worldwide UK Limited (based in UK)
•  TLC Rewards (Pty) Limited (based in South Africa)

6. Websites

The following websites are provided by the TLC Worldwide Group

7. What is meant by personal data or personal information and Data Protection Law?

Personal data (also called personal information) is information which identifies you as an individual.

Some examples are outlined below:

•  Personal data is anything which may identify you, for example your name, address, bank account details, internet protocol (IP) address, username, or another identifier.

•  Some personal data is unique to you and therefore requires greater protection. This data is referred to as sensitive or special category data which includes information regarding your health, religious or philosophical beliefs, race, or ethnicity to provide a few examples.

In this privacy notice Data Protection Law means the applicable legislation protecting the fundamental rights and freedoms of individuals and, where required by law, legal entities, and in particular, their right to privacy with respect to the processing of personal data and which contains restrictions on the cross-border transfer of personal data, including but not limited to the EU GDPR, UK GDPR, the Brazilian Data Protection Law (LGPD), the California Privacy Rights Act (CPRA) and any national legislation supplementing the GDPR in Member States of the EEA.

8. How we get the information about you

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: Get in Touch

•  Subscribe to our service or publications.
•  Subscribe to our mailing lists or request marketing to be sent to you.
enter a competition, promotion, or survey.
•  Send us information, such as when you register with us, contact us (including via email or customer contact forms).
•  Apply for a vacancy.
•  Register or fill in forms on our site TLC Marketing Worldwide
•  Correspond with us, or report a problem with our site; or
•  Take part in consumer research.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Our website will prompt you with details of cookies and provide options to accept or decline.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public source as set out below:

Technical Data from the following parties:

•  analytics providers such as Google based outside the UK

9. What personal information we use

We may collect, use, store and transfer different kinds of personal information about you depending on our relationship with you:

•  Candidate data: Includes information you have provided to us in your curriculum vitae, covering letter and/or application form, including name, title, address, telephone number(s), personal email address, date of birth, job title, job role, location, employment history, qualifications, areas of specialisms and registrations with professional bodies.
•  Contact Data: Includes, delivery address, email address and telephone numbers.
•  Financial Data: Payment receipt.
•  Identity Data: Includes first name, last name, username or similar identifier, , title, age group and gender.
•  Location data: We may collect your location data from your IP address, telephone codes and through your communications and C.V.
•  Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your marketing communication preferences and includes details of any contact or correspondence we have had with you.
•  Profile Data: Includes your username and password, your interests, preferences, feedback, and survey responses.
•  Technical Data: Includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes Information about how you use our website (Information about how you use our website (for example, traffic data, location data and, weblogs), promotions, products and services

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

10. The specific purposes of us using your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:

•  Provide you with products or services you have requested either from us or our partners.
•  Provide you with a personalized experience and understand your needs better.
•  Provide you with relevant marketing communications and adverts.
•  Provide you with Updates from us or our partners which you have asked for.
•  Provide you with information relating to products, services or
•  Provide you with promotions (for example, confirming your order, reminding you of an upcoming event or letting you know about changes that may affect you).
•  Provide you with emails about specific topics, news and updates you have been asked to hear about.
•  Provide you with opportunities to take part in consumer research.
•  Measure and understand how people respond to a variety of marketing activities so that we can ensure our work is well-targeted, relevant and effective.
•  Analyze and continually improve the services we offer, our website and our other products.
•  Keep our accounts, records, and databases accurate and relevant.
•  Fulfil our legal obligations to regulators and official authorities.
•  Exercise our legal rights (including in relation to legal proceedings).

11. Legal basis for processing your personal information.

We need your personal information to conduct our business and provide you with our website and services. Most commonly we will use your personal information in the following circumstances:

•  Where you have consented before the processing.
•  When we need to fulfil a contract, we are about to enter or have entered with you.
•  Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•  Where we need to comply with a legal or regulatory obligation.

We will only collect, process and/or use personal information where we are satisfied that we have an appropriate legal basis to do so.

EEA and UK residents: For more information on how we use and process your information see the section called “UK and EEA residents.”

Californian residents: For more information on how we use and process your information see the section called “Californian residents”.

Canadian residents: For more information on how we use and process your information see the section called “ Canadian residents”.

Brazil: For more information on how we use and process your information see the section called “Brazil residents”.
Saudia Arabian residents: For more information on how we use and process your information see the section called “Saudia Arabian residents”.

South African residents: For more information on how we use and process your information see the section called “South African residents”.

If we collect information for one purpose and then intend to use it for a different purpose, we will seek your consent to do so and/or inform you were necessary or appropriate.

12. Automated decision making

We do not use automated decision making on our website

13. Sharing your information

At TLC Marketing Worldwide, we understand the importance of your privacy, and we want to be transparent about how your personal information is handled. We may need to disclose your personal data to third-party organizations that assist us in various capacities related to data management and storage. These organizations include:

• Dot Mailer – TLC partner in email marketing excellence
• Survey Monkey - Empowering insights through surveys and data
• Microsoft Azure - Cloud platform for scalable apps, data, and services worldwide
• Zendesk - Services, and Digital Properties to TLC
• Twilio Limited (SendGrid) - Email service
• FiveTran Inc - Data warehouse connections
• Snowflake Inc - Data warehouse
• ThoughtSpot - Data visualization
• LEIT - Data warehouse support

In addition, there are instances where we collaborate with partner organizations to provide you with a broader range of products, services, or promotions. These partners may include:

• Brand Partners - Joining forces for a stronger brand presence.
• Independent Partners - Collaborating for diverse and unique solutions.
• Digital Agencies- Driving your online success with expertise and innovation.
• Fulfilment Houses- Streamlining order fulfilment for seamless customer experience.
• Sub Processor

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We or the third parties mentioned above occasionally also share personal data with:

• Our and their external auditors, e.g., in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations.
• Our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations.
• Law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal and regulatory obligations.
• Other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymized, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

We will not share your personal data with any other third party without your consent.

The specific kind of information we share will depend on your activities with us and only to the extent as required or permitted by law, and/or with your consent.

Please note however that this privacy notice does not apply to sharing of personal information by third party providers who may collect personal information from you and may share it with us. In these situations, we strongly advise you to review the applicable third-party provider’s privacy notice before submitting your personal information.

14. Safeguarding your personal information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We will review, monitor and update these security measures to meet our business needs, changes in technology and regulatory requirements. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties that have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we do not have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many Information security risks that exist and take appropriate steps to safeguard your own information.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

15. Third-party services, websites and plugins

You should be aware that information about your use of our website (including your IP address) may be retained by your ISP (Internet Service Provider), the hosting provider or any third party that has access to your Internet traffic.

Our Websites may contain links to third-party websites and plugins, for instance a social media login plugin. If you choose to use these websites, plugins, or services, you may disclose your information to those third parties.

We are not responsible for the content or practices of those websites, plugins, or services. The collection, use and disclosure of your personal information will be subject to the privacy notices of these third parties and not this privacy notice. We urge you to read the privacy and cookie notices of the relevant third parties.

16. Transferring information overseas

We do business globally and may centralize certain aspects of our information processing activities and data storage in different countries. We may therefore have to share and transfer your personal information from one country to another, or even across multiple jurisdictions. Your personal information may therefore be subject to privacy laws that are different from those in the country where the personal information is collected or those in your country of residence.

We will ensure your personal information has an appropriate level of protection and will undertake appropriate due diligence and risk assessments prior to transferring the information. We will ensure the transfer of your personal information in line with applicable Data Protection Law. Often, this protection is set out under a contract with the organization that receives your personal information. You can find more details of the protection given to your information when it is transferred overseas by contacting us.

For residents of Saudi Arabia: - We transfer your Personal Data outside Saudi Arabia where a corresponding approval from the regulatory authority was obtained.

17. How long do we keep your personal information

To help TLC Worldwide operate our service and meet our legal obligations we will store personal information for 90 days after the date of the product, service, or promotion for which the information was originally used. We will only hold information for a longer or shorter period when we are under a legal obligation to do so.

18. What Happens If You Don’t Provide your Information?

You may always choose what personal information (if any) you wish to provide to us. Please note, however, some of our products and services to you may be affected if you choose not to provide certain details, for example, we cannot reply to you without a name or contact details.

We also need your personal information to be able to assess your application for our vacant job roles.

19. Opting out of Marketing

If you provide us with your contact details (e.g., email address), we may contact you to let you know about the products, services, promotions, and events offered that we think you may be interested in.

You can unsubscribe from our marketing and promotional communications by clicking on the unsubscribe link in the emails or by contacting us at privacy@tlcworldwide.com

You will then be removed from the marketing list; however, we may still communicate with you for example to send you service-related messages that are necessary to respond to your requests or for other non-marketing related purposes.

20. Cookies and other tracking technologies

Each time you interact with our website, we may, depending on the consent provided and your jurisdiction, automatically collect personal information, including technical data about your device, your browsing actions and patterns, content, and usage data. We collect this data using Cookies, server logs and other similar technologies like pixels, tags, and other identifiers in order to remember your preferences, to understand how our website is used, and to customize our marketing offerings. 

21. What are your Rights?

In some regions such as Brazil, Canada, the EEA, and UK you have rights that allow you greater control of and access to your personal information.

These rights may include the right:

• To request and obtain a copy of your personal information.
• To request rectification and/or erasure
• To restrict processing of your personal information
• Data portability (if applicable)

In certain circumstances you may also have the right to object to the processing of your personal data. You can make a request to exercise your rights by contacting us at privacy@tlcworldwide.com.

We will consider and act upon any requests in accordance with applicable data protection laws.

22. Questions or Concerns

If you have any questions, concerns, or complaints about this Privacy Notice, or our privacy practices in general, please email us at privacy@tlcworldwide.com.

23. Further information for EEA and UK residents

We are subject to the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the UK and European Economic Area (EEA).

a) Details about our processing of your personal information

The table below describes the ways we plan to use your personal data, and which Lawful Basis we rely on to do so. We have also identified what our legitimate interests are where appropriate.